Shipping

All of our products are shipped using a secure, tracked delivery method. Free shipping is available on orders over a certain amount, depending on your region. No code necessary – free shipping will be applied automatically at checkout.

Please note that import duties, taxes, and customs fees are not included in the item price or shipping cost. These charges are the buyer’s responsibility and may vary depending on your country’s laws. For international orders, we recommend checking with your local customs office prior to placing your order.

⚠️ A remote area surcharge may apply to certain postal codes in Canada and abroad. If applicable, this surcharge will be displayed at checkout. Free shipping thresholds do not cover this surcharge.

Order cancellations or adjustments are not possible once an order is placed.
We aim to process all orders placed before 11:00 PM EST on the same day. During busy periods, please allow 1–3 business days for processing. Once dispatched, you will receive a tracking link via email. Delivery times below are estimates.

Dropshipping Notice

MapleMuse partners with trusted international suppliers to bring you unique fashion pieces not always available locally.
This means:

  • Delivery times may vary slightly depending on the supplier’s location and customs clearance.

  • Tracking information is always provided so you can monitor your shipment.

  • MapleMuse is not responsible for delays caused by couriers, customs, or unforeseen events (e.g., strikes, weather conditions).

We do our best to ensure orders arrive within the estimated timeframes below, but please allow for possible small variations.

Shipping Costs, Free Shipping Thresholds & Delivery Times

Country / Region Shipping Cost Free Shipping on orders above Delivery Time
Canada CAD $9.99 CAD $150 2–4 business days
United States CAD $14.99 CAD $200 3–6 business days
Europe (UK, France, Germany, Netherlands, etc.) CAD $24.99 CAD $300 5–8 business days
Australia & New Zealand CAD $29.99 CAD $350 6–10 business days
Asia (Japan, South Korea, Singapore, etc.) CAD $29.99 CAD $350 6–10 business days
Rest of the World CAD $39.99 – 7–12 business days

Additional Information

  • Orders are processed Monday–Friday (excluding Canadian public holidays).

  • Orders placed on weekends are processed the next business day.

  • During promotional periods or holidays, processing and shipping times may be longer.

  • If your package arrives damaged, please contact us at info@maplemuse-fashion.com within 5 business days of delivery and include photos of the damage.