We strive to process and ship orders promptly within 24-48 hours of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page.

Returns are processed as quickly as possible, starting with shipment from your postal office to a consolidation hub and then to our warehouse for inspection. You can track your return’s status via our Return Portal. Refunds can be issued either to a digital gift card, which is the fastest option (2-3 business days after processing), or to your original payment method, which typically takes 7-10 business days. You’ll receive email notifications once your return is processed and the refund is issued.

Do you need to return your purchase? We’re here to assist you! You have up to 14 days from the date of delivery to make your decision.

Please note we are not responsible for paying any customs charges (import duty or tax). You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track & trace or proof of shipment.

Returning is quick and easy. To request a return, please follow the steps in our Returns Portal.

All returned items must be unworn, unwashed, and in their original condition with tags attached. Items must be returned in their original packaging.

We do not accept returns on the following products:

• Any underwear garments (including socks)
• Perfumes that do not have their original plastic seal intact
• Certain sale items marked as Final Sale (not eligible for refund or exchanges)
• Items that have exceeded the 14-day return period
• Any item returned worn or damaged, not previously disclosed to our support team (such returns will be rejected and products destroyed)

Any item that is returned worn or damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.

Bundles/Multipacks: Bundle products must be returned as a complete set, including all individual items, tags, and original packaging. If any items are missing or damaged, the return may be rejected.
1+1 and 2+1 Deal items: We do not offer refunds for free items obtained through this promotion. We do not offer returns on this deal.

Write content to answer to common questions your customers may have about your products, shipping policies..

Returning is quick and easy. To request a return, please follow the steps in our Returns portal. If you want to know more about our return policy, please visit ourm Returns page.

We offer a variety of payment options to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

• Credit or Debit Cards: We accept all major credit and debit cards, including Visa, Mastercard, and American Express.
  
• Local Payment Methods: In some regions we support local payment options such as Interac (Canada), iDEAL (Netherlands), Bancontact (Belgium), and Sofort (Europe).
  
• PayPal: Use your PayPal account for added convenience and buyer protection.
  
• Mobile Payment Services: Depending on your location, we also accept Apple Pay, Google Pay, and Shop Pay for quick and secure checkout.
  
• Gift Cards or Store Credit: If you have a MapleMuse gift card or store credit, you can use it to pay for your purchases.
  

Please note that the availability of payment methods may vary depending on your location and the specific products you’re purchasing. If you have any questions about payment methods or need assistance with your payment, please don’t hesitate to contact our customer support team at Info@maplemuse-fashion.com.

We advise you to check the size guide on the product page. You can find this by clicking on "size finder" which is located right below the size selector. By doing so, you will find the perfect size for you.

You can leave your email address on the relevant product page. You can do this by clicking on the 'Size out of stock?' button when choosing the size. This way you will be automatically notified as soon as the item is back in stock.

Proper care ensures your garments stay in great condition for longer. Here's a guide on how to wash and maintain your MapleMuse pieces:

Step 1: Check the Care Label

Before washing any garment, always check the care label for specific instructions. Fabrics like wool, knitwear, velvet, and sequins may require special care.

Step 2: Sort by Color and Fabric

Separate your garments into light and dark colors to prevent color bleeding. Wash delicate fabrics such as knitwear, sequined dresses, and velvet separately from sturdier coats and parkas.

Step 3: Pre-Treat Stains

If there are any stains, gently pre-treat them with a mild stain remover. For coats and parkas, lightly blot stains with a damp cloth instead of rubbing.

Step 4: Choose the Right Cleaning Method

• Wool Coats & Parkas: Preferably dry clean. For small spots, gently wipe with a damp cloth.
• Cozy Knitwear & Sweater Dresses: Hand wash in cold water or use a delicate machine cycle with a garment bag.
• Velvet & Sequin Holiday Dresses: Dry clean only to maintain fabric and embellishments.
• Winter Accessories: Hand wash in cold water and lay flat to dry.
  

Step 5: Use a Mild Detergent

Use a gentle detergent suitable for wool or delicate fabrics. Avoid bleach and harsh chemicals.

Step 6: Wash in Cold Water

Cold water prevents shrinking, fading, and keeps fibers intact, especially for knits and wool blends.

Step 7: Turn Garments Inside Out

Turn knitwear, dresses, and embellished garments inside out before washing to protect the fabric.

Step 8: Drying

Air dry whenever possible. Lay knitwear flat on a clean towel, hang coats and dresses to air dry, and avoid tumble drying.

Step 9: Iron or Steam as Needed

• Wool & Coats: Steam gently.
• Knitwear: Avoid heavy ironing, use a steamer instead.
• Velvet & Sequins: Never iron directly, steam lightly if needed.
  

By following these steps, you can ensure that your MapleMuse coats, knitwear, dresses, and accessories stay elegant, comfortable, and long-lasting.

To purchase a gift card, simply visit our website and navigate to the gift cards section. From there, you can choose the desired amount for the gift card and add it to your cart. During the checkout process, you can provide the recipient's email address and a personalized message if you'd like to send the gift card directly to them.

Once the purchase is complete, the gift card will be delivered electronically to the recipient's email inbox, along with instructions on how to redeem it. Recipients can then use the gift card to shop for their favorite items on our website at their convenience.

We stand behind the quality of our products and aim to address any concerns or issues promptly. Our warranties typically cover manufacturing defects and workmanship issues for a specified period from the date of purchase. However, please note that warranty terms and conditions may vary between products.

We strive to process and ship orders promptly within 24-48 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

We deliver worldwide. MapleMuse orders are shipped with trusted carriers such as Canada Post, UPS, DHL, and other reliable local partners.

Visit our shipping page for details on rates and estimated delivery times per region.

We don’t like to keep you waiting — that’s why your order is processed directly within 24–72 hours after being placed.

• Weekday Orders: Orders received on weekdays before 9:00 PM EST are typically processed the same day. Orders placed after this time will be prepared on the following business day.
• Weekend Orders: Orders placed on weekends are scheduled for processing on Mondays.
• Estimated Delivery Times: Shipping duration, as stated at checkout and on our shipping page , begins once your order has been dispatched.
  

Because we move quickly, it’s not possible to make changes or cancel your order once it has been placed.

If you require assistance regarding your shipment, our Customer Support team is here to help. Please contact us at Info@maplemuse-fashion.com.

Our shipping rates are calculated based on the destination of your order and the total value of your purchase. Here’s what you need to know about our shipping costs:

Domestic Shipping (Canada):
For orders within Canada, we offer free shipping on all purchases over CAD $150. Orders below this threshold are subject to a flat-rate shipping fee of CAD $9.99. We partner with reliable carriers such as Canada Post, UPS, and FedEx to ensure your items arrive safely and on time.

United States Shipping:
For our U.S. customers, we offer shipping at a flat rate of CAD $14.99. Free shipping is available on orders over CAD $200.

International Shipping:
For orders outside of Canada and the U.S., international shipping starts from CAD $24.99. The exact cost depends on your destination and will be calculated at checkout. Free shipping is available above certain thresholds, depending on your region.

Additional Information

• Please note that import duties, taxes, and customs fees are not included in our prices. These are the responsibility of the buyer and may vary depending on your country’s regulations.
• Orders are typically processed within 1–3 business days. During busy promotional periods, processing times may be slightly longer.
• Once your order has been dispatched, you will receive a confirmation email with tracking information, so you can follow your package on its way to you.

We understand that circumstances may change, but our commitment to quick processing means we're already working diligently to prepare your order for shipment as soon as it's received. Therefore, we kindly ask our customers to double-check their orders before finalizing payment.

If you have any questions or concerns regarding your order, please don't hesitate to contact our customer support team. We're here to assist you in any way we can within the constraints of our rapid processing system.

If the item(s) are not to your liking you can always return them within 14 days.

During the checkout process, you'll have the option to enter your gift card or voucher code in the designated field. After entering your code, click or tap the 'Apply' button to redeem your gift card or voucher. The total amount will be adjusted accordingly. Once your gift card or voucher has been successfully applied, continue with the checkout process as usual. Review your order details, enter any additional information required, and complete your purchase.

If you encounter any difficulties while redeeming your gift card or voucher, please don't hesitate to reach out to our customer support team for assistance. We're here to help ensure a smooth and enjoyable shopping experience for you.

If your tracking information indicates that your order has been delivered but you haven't received it, here are a few steps you can take:

Check Your Delivery Location:Double-check the delivery address to ensure that it was entered correctly when placing the order. Sometimes, packages may be delivered to a neighbor, front desk, or a different location on your property.

Look for Delivery Notes:Check for any delivery notes left by the carrier. Sometimes, carriers leave packages in secure locations or with a receptionist if you're not available to receive the delivery.

Contact the Carrier:Reach out to the shipping carrier listed in your tracking information. Provide them with your tracking number and explain the situation. They may be able to provide additional details about the delivery or initiate an investigation into the matter.

Contact Customer Support:If you're unable to locate your package after following the above steps, contact our customer support team. Provide them with your order details and tracking information. We'll work with you to resolve the issue and ensure that you receive your order as soon as possible.

File a Claim: In some cases, if a package is marked as delivered but not received, you may need to file a claim with the shipping carrier. Our customer support team can assist you with this process and provide any necessary documentation.

Rest assured, we're here to help resolve any delivery issues and ensure that you receive your order. Please don't hesitate to reach out to us for assistance.

Fast and insured shipping ensures your package arrives swiftly and securely. With our expedited shipping options, your order is prioritized for quick delivery, while comprehensive insurance coverage provides peace of mind against loss or damage during transit. Shop with confidence knowing that your items will reach you promptly and safely.

If you realize the mistake shortly after placing your order, contact our customer support team immediately. The sooner you reach out, the better the chances of correcting the address before the order is shipped.

If your order has already been processed or dispatched and you're unable to update the address through our customer support team, contact the shipping carrier directly. Depending on the carrier's policies, you may be able to request a package redirection or rerouting to the correct address. This often involves an additional fee and is subject to carrier approval.

To avoid similar issues in the future, double-check your shipping address before finalizing your order. Ensure all details, including apartment numbers, street names, and postal/ZIP codes, are accurate.

VAT is covered in the listed prices for all purchases made through our website. You won't encounter any additional charges related to VAT during the checkout process. We strive to provide transparent pricing to make your shopping experience as straightforward as possible. If you have any questions or need further clarification, feel free to reach out to our customer support team for assistance.

You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number (consisting of minimum 6 digits), order summary and the shipping address.

Sometimes, order confirmation emails may be filtered into your spam or junk folder by mistake. Take a moment to check these folders in your email account to see if the confirmation email is there.

If you've checked your spam folder, waited for some time, and verified your email address but still haven't received an order confirmation, reach out to our customer support team. Provide them with your order details, including your full name and order number, and they'll assist you in verifying your order status and resend the confirmation email if necessary.

Do you need to return your purchase? We're here to assist you! You have up to 14 days from the date of delivery to make your decision. Please note we are not responsible for paying any customs charges (import duty or tax). You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track&trace or proof of shipment.

Returning is quick and easy. To request a return, please follow the steps from our Returns Portal.

All returned items must be unworn, unwashed, and in their original condition with tags attached. Items must be returned in their original packaging. We do not accept returns on the below products;

• Any underwear garments. (Including socks)
• Perfumes that do not have their original plastic seal in tact
• Certain sale items are marked as Final Sale and are not eligible for refund or exchanges.
• Items that have exceeded the 14-day return period
  

Any item that is returned worn or damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.

Bundles/Multipacks: Bundle products must be returned as a complete unit, including all individual items, tags and the original packaging that was included in the bundle. If any individual items are missing or damaged, the return may be subject to rejection.

1+1 and 2+1 Deal items: We do not offer refunds for free items obtained through this promotion. We do not offer returns on this deal.

Returning is quick and easy. To request a return, please follow the steps in our Returns portal. If you want to know more about our return policy, please visit our Returns page.

Return costs are your responsibility and may vary depending on the courier and the country of return. The exact return cost will be shown during the steps in the Returns Portal.

Returns are processed as quickly as possible, starting with shipment from your postal office to a consolidation hub and then to our warehouse for inspection. You can track your return’s status via our Return Portal. Refunds can be issued either to a digital gift card, which is the fastest option (2-3 business days after processing), or to your original payment method, which typically takes 7-10 business days. You’ll receive email notifications once your return is processed and the refund is issued.

Currently, we do not offer exchanges on orders from any country.

Your order number can be found in the confirmation email you received after placing your order. This is a six digit code. If you have not received this e-mail correctly, our customer service will be happy to help you.

If you've already initiated the return process and the product is sold out, we'll reach out to you directly. Our team will work with you to find a suitable solution, whether it's selecting a different product, receiving storecredit or exploring other options.

If you receive a damaged or defective item, please contact us immediately for assistance. Our team will assess your request and opt for the best solution.

We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days. In the unlikely event that this does not work out, we offer you the option of exchanging the product for a replacement or a store credit. Please ask our customer service for the possibilities.

We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse.

From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank account.

We’re excited that you’re interested in joining MapleMuse! Please email us at Info@maplemuse-fashion.com and our team will get back to you as soon as possible.

For any press enquiries, please contact us at Info@maplemuse-fashion.com