Privacy Policy

This privacy policy applies to all personal data collected and used by us when you visit or use our website, place an order, contact us, or engage with us through social media or other means. “Personal data” refers to any information through which we can identify you, as described below.

WHO WE ARE

We are MapleMuse (“MapleMuse”, “we”, “us”, or “our”), a fashion brand based in Canada. MapleMuse is responsible for the processing of your personal data in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

Company details:
MapleMuse
Toronto, Ontario, Canada
Email: Info@maplemuse-fashion.com

PERSONAL DATA WE COLLECT

We may collect the following categories of personal data:

  • Contact details: Name, address, telephone number, email address

  • Account and technical data: Login details, IP address, browser type, device identifiers, geographic location, pages visited, session duration

  • Purchase information: Ordered products, order history, delivery address, payment method and status

  • Communication data: Messages sent to us via email, social media, or customer service

  • Marketing preferences: Your consent and preferences for receiving updates and promotions

  • Social media activity: Engagement with our content on social platforms

  • Cookies and tracking technologies: See our Cookie Policy for more information

PURPOSES FOR USING YOUR DATA

We use your personal data for the following purposes:

Purpose Legal Basis
Fulfilling orders, processing payments, providing support Performance of contract
Sending marketing communications Your consent
Website analytics, improving services Our legitimate business interests
Fraud prevention and security monitoring Our legitimate business interests
Compliance with legal and tax obligations Legal obligation

MARKETING COMMUNICATIONS

You will receive marketing communications only if you have given your explicit consent. You can unsubscribe at any time by clicking the link in the email or by contacting us.

COOKIES

Our website uses cookies and similar technologies to provide functionality, analyze traffic, and personalize content. Non-essential cookies (analytics, advertising) are used only after obtaining your consent via our cookie banner. You can manage your cookie preferences through your browser settings or our Cookie Settings page.

HOW WE SHARE YOUR DATA

We do not sell your personal data. We may share it only with trusted third parties:

  • Service providers – hosting, analytics, email/SMS delivery, customer service

  • Payment and logistics partners – to process orders and deliver products

  • Marketing and affiliate partners – only with your consent

  • Authorities – when required by law

  • Platform vendors – e.g., Shopify, Klaviyo, Meta

All third parties are required to handle data securely and in compliance with privacy laws.

INTERNATIONAL DATA TRANSFERS

Some of our service providers may be located outside Canada. When data is transferred internationally, we ensure adequate protection by using contractual safeguards or working with trusted partners certified under recognized frameworks.

DATA SECURITY

We use appropriate technical and organizational measures to secure your data, including:

  • SSL encryption

  • Access controls and authentication

  • Secure storage practices

  • Regular audits and monitoring

DATA RETENTION

We retain your personal data only as long as necessary for the purposes outlined above or to meet legal obligations:

  • Order and account information: 7 years (as per Canadian tax law)

  • Marketing consent: Until you unsubscribe or withdraw consent

  • Customer service interactions: Up to 2 years from last contact

  • Cookies and analytics: As defined in our Cookie Policy

YOUR RIGHTS

Under Canadian privacy law (PIPEDA), you have the following rights regarding your personal data:

  • Right of access – View your personal data we hold

  • Right to correction – Correct inaccurate or incomplete data

  • Right to withdraw consent – At any time for marketing or optional data collection

  • Right to complain – You may contact the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights are violated

To exercise your rights, contact us at Info@maplemuse-fashion.com.

CHANGES TO THIS POLICY

We may update this privacy policy periodically. Any material changes will be communicated via our website. Please check this page regularly for updates.

Last updated: [29.09.2025]